Shipping And Returns Dispatch times
All items ordered before 3pm Monday to Friday are despatched same day. Items ordered outside of these times are dispatched at the next earliest opportunity. We hold large stocks and dispatch 99.9% of all products within the quoted time span.

Damaged Goods
All goods are packed to an adequate level to help avoid damage during transit by Royal Mail / Parcel Force. Should a product arrive damaged please contact us via the contact us, customers receiving goods they consider to be damaged should report this to us to arrange return, if the customer attempts to repair/correct any items they consider to be damaged then we will not accept a return of this item unless this has been agreed to by us prior to any work taking place, this is also the case if any other third party attempts to repair/correct any item/s considered to be damaged by the customer. Orders are considered correct and complete after they have been delivered to the customer and accepted for 24 hours so please make sure you fully check your order when it arrives, after this period any claim for damage will be rejected.

Undelivered / Lost Goods
If after 15 FULL working days (this is Royal Mails policy if you ring up to make a claim) not including the date your order was dispatched your good/s are still undelivered please follow the following procedure : Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery they will have been returned to the postal sorting office / depot where they are stored for a period of 5 - 10 days. If after this period of time the good/s have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good/s have been returned to us please refer to the section further down this page. If the good/s are not at your local sorting office / depot please contact us to inform that your good/s have not arrived. Please also include reference to your order number and the date that the good/s were ordered.

Faulty Goods Returned
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. we aim to keep the process as simple as possible. With any return (including any part(s) of the chip IE switch banks) you must return the item including all parts included with this item, this covers in the case of chips all the supplied wires, pinheader, switches meaning every single item you received or the return will be deemed incomplete, rejected and will only be returned at the customers expense.

Pre Ordered or Expected in Stock Items
All pre order items are given estimated times of delivery provided to us by our suppliers, this will guarantee the reservation of the item, all delivery dates are subject to change at any time, if you wish to cancel a pre ordered item then you are subject to a 10% fee, payment is taken when you make pre orders to secure your item.

Customer Responsibility
The customer is expected to take reasonable care when using any product we provide, all goods we provide are tested at factory level by quality control and again before being dispatched by us. All goods stocked have been confirmed to be fit for the purpose they are designed for and that they are of saleable quality, if goods are returned to us then the product must not have been damaged by the customer and the customer is expected to take reasonable care when fitting or using any product provided by us, in the case of Mod Chips the device is considered to have been damaged if the original bios provided on the Mod Chip has been overwritten and or damaged through customer error. Instructions on fitting and advice can be found