What information do we collect?
When you place an order we collect your name, e-mail address, mailing address, phone number. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

What do we do with the information?
We will use the information to process orders and to provide a more personal shopping experience.

We may use this information to tell you about changes to our website and to let you know about our products and those of other companies we work with. If you do not wish to receive this information, please send us an email to consolemodz@live.co.uk with remove in the subject line.

What about "cookies"?
"Cookies" are small pieces of information that are stored on your computer`s hard drive by your browser. These allow us to store your account information and provide features to make your shopping on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.

Shipping And Returns Dispatch times
All items ordered before 3pm Monday to Friday are despatched same day. Items ordered outside of these times are dispatched at the next earliest opportunity. We hold large stocks and dispatch 99.9% of all products within the quoted time span.

Payment Methods
We currently accept the following methods paypal cash cheque

Damaged Goods
All goods are packed to an adequate level to help avoid damage during transit by Royal Mail / Parcel Force. Should a product arrive damaged please contact us via the contact us, customers receiving goods they consider to be damaged should report this to us to arrange return, if the customer attempts to repair/correct any items they consider to be damaged then we will not accept a return of this item unless this has been agreed to by us prior to any work taking place, this is also the case if any other third party attempts to repair/correct any item/s considered to be damaged by the customer. Orders are considered correct and complete after they have been delivered to the customer and accepted for 24 hours so please make sure you fully check your order when it arrives, after this period any claim for damage will be rejected.

Email Contact Address
All support is given via the online support system, mails are answered on average within 6 hours, this is done due to the growing unreliability of email and spam traps blocking and stopping emails, if you do email us you will get an automated reply requesting you to use the support system.

Undelivered / Lost Goods
If after 15 FULL working days (this is Royal Mails policy if you ring up to make a claim)  not including the date your order was dispatched your good/s are still undelivered please follow the following procedure : Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery they will have been returned to the postal sorting office / depot where they are stored for a period of 5 - 10 days. If after this period of time the good/s have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good/s have been returned to us please refer to the section further down this page. If the good/s are not at your local sorting office / depot please contact us to inform that your good/s have not arrived. Please also include reference to your order number and the date that the good/s were ordered.

Faulty Goods Returned
We believe that you will be d